Refund policy
Return & Refund Policy
At Red Horn Co, we’re committed to producing premium Australian grass-fed beef liver supplements and providing exceptional customer service.
The Red Horn Promise
We want you to feel confident when trying Red Horn Co for the first time.
If you’re not completely satisfied with your first bottle of Red Horn Co Beef Liver Capsules, simply contact us within 30 days of receiving your order, and we’ll refund the purchase price.
No hassle. No complicated process. That’s The Red Horn Promise.
Eligibility
To be eligible for a refund under The Red Horn Promise:
- Applies to your first purchase only.
- Limited to one bottle per customer.
- Proof of purchase is required.
- The request must be made within 30 days of delivery.
- Applies only to purchases made directly through the Red Horn Co website.
- Shipping costs are non-refundable unless required under Australian Consumer Law.
Damaged or Incorrect Orders
If your order arrives damaged, defective or you receive the wrong product, please contact us within 7 days of receiving your order.
We’ll arrange a replacement or provide a full refund, including any applicable shipping costs.
Change of Mind
For food safety reasons, we cannot accept returns of opened food supplement products due to a change of mind.
If your product is unopened, unused and in its original condition, please contact us within 30 days of delivery to discuss a return.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights are in addition to The Red Horn Promise.
How to Contact Us
To request a refund or speak with our team, please email:
Please include:
- Your name
- Order number
- A brief description of your request
We aim to respond within 2 business days.
If approved, refunds will be processed back to your original payment method. Depending on your financial institution, please allow 5–10 business days for the funds to appear in your account.